InfraTech Global Services

Our change management practices effectively enable the transformation of strategy, processes, technology, and people to enhance performance and ensure continuous improvement in the constantly changing environment.

A systematic approach to OCM is beneficial when change requires people throughout an organization to learn new behaviors and skills. By formally setting expectations, employing tools to improve communication and proactively seeking ways to reduce misinformation, stakeholders are more likely to buy into a change initially and remain committed to the change throughout any discomfort associated with it.

Successful OCM strategies include:

• Agreement on a common vision for change -- no competing initiatives.

• Strong executive leadership to communicate the vision and sell the business case for change.

• A strategy for educating employees about how their day-to-day work will be impacted by the change.  

• A concrete plan for how to measure whether or not the change is a success -- and follow-up plans for both successful and unsuccessful results.

• Rewards, both monetary and social, that encourage individuals and groups to take ownership of their new roles and responsibilities.

Accomplishments:

• Piloted new initiative for special need students for Thornton Township High School District

• Technology Organizational Assessment/Organizational Change Initiatives

• Technology Strategy Map

• Succession Management Program (rotations: Phase I-Directors; and Phase II-Managers and Leads

• Customer Relations Team and Customer Experience Network

• Technology Major System Portfolio

• The Leadership Development Program

• Technology Organizational Change Team